https://JOBS.MARQUEESTAFFING.COM/ en-us Location: Rochester, NY
Work Model: Hybrid (2 days onsite, 3 days remote)
Schedule: 8:00 AM – 4:00 PM
Overview
We are seeking a Technical Communications Specialist II to develop high-quality technical documentation and communications that support the safe and effective use and servicing of products. This role collaborates cross-functionally to create clear, accurate, and compliant materials for both internal and external audiences.
Key Responsibilities

• Develop and produce technical publications, including manuals, online content, product labeling, instructions for use, and presentations
• Gather, analyze, and organize technical information from a variety of sources
• Write, edit, proofread, and manage the review and approval process for complex documentation
• Ensure all materials meet established standards for style, format, and regulatory compliance
• Evaluate publication effectiveness and support verification and validation activities
• Follow established change control processes
• Review existing materials and recommend improvements in scope, format, and content
• Manage multiple projects while meeting deadlines and communicating risks or delays
• Investigate and resolve or escalate customer inquiries, complaints, and non-standard requests
• Collaborate with cross-functional teams and external partners, including vendors and manufacturers
• Participate in special projects and perform additional duties as assigned

Key Stakeholders

• Internal: Research & Development, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, Risk Management, Information Technology
• External: Illustrators, translation vendors, print/media vendors, and manufacturing partners

Required Qualifications

• Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or a related field (or equivalent experience)
• Minimum of 3 years of relevant technical writing or communications experience
• Strong ability to collaborate across cross-functional teams and interact with technical and business stakeholders
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to manage multiple priorities independently
• Proficiency in tools such as HTML, XML, DITA, Adobe FrameMaker, and Microsoft Office
• Experience creating structured, topic-based documentation

Preferred Qualifications

• Bachelor’s degree in a related field
• Experience working in a regulated environment
• Familiarity with content management systems and CSS
• Knowledge of system design, animation tools, or JavaScript
• Experience managing translated documentation
• Experience with website design or authoring tools

Work Environment & Physical Requirements

• Office and remote work environment
• Prolonged sitting and computer use
• Frequent hand and finger movements (typing and document creation)

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