Wire Operations Supervisor, Commercial Banking
40101 Monterey Avenue Building H , # 210 Rancho Mirage, CA 92270 US
Job Description
Overview:
We are seeking a detail-oriented and experienced professional to lead our Wire Transfer team, overseeing the accurate and compliant processing of domestic and international fund transfers. This role combines hands-on processing responsibilities with supervisory duties, including training, performance management, and process improvement. The ideal candidate is analytical, customer-focused, and well-versed in fraud monitoring and banking compliance protocols.
Key Responsibilities:
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Manage daily wire transfer operations, ensuring efficient and accurate processing of incoming and outgoing transactions.
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Provide direct supervision to wire processing staff, including hiring input, scheduling, training, coaching, and performance evaluations.
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Collaborate with internal departments and external clients to resolve wire-related inquiries and ensure timely, high-quality service.
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Monitor and verify high-dollar transactions for accuracy, compliance, and fraud indicators, ensuring proper documentation and authentication protocols are followed.
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Perform quality checks and exception handling for wire activity using the bank’s automated wire platform.
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Conduct security procedures such as callbacks, validations, and OFAC screenings.
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Reconcile daily wire activity against the Federal Reserve and general ledger accounts.
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Ensure adherence to all regulatory guidelines including OFAC, BSA/AML, and internal compliance policies.
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Assist in developing team knowledge on wire systems and processes through cross-training and support.
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Identify inefficiencies and recommend procedural or system enhancements to optimize department workflows.
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Support various projects, audits, and reporting functions within the department as assigned.
Qualifications:
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High school diploma or equivalent required.
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Minimum 3 years’ experience in a wire transfer environment within commercial banking.
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At least 2 years of supervisory experience in an operations or payment processing role.
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Proficiency in Microsoft Office applications and banking software platforms.
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Strong analytical and mathematical skills with exceptional attention to detail.
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Excellent written and verbal communication, with a commitment to outstanding customer service.
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Solid understanding of regulatory requirements related to electronic payments and fund transfers.
Preferred Attributes:
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Ability to manage multiple priorities and adapt to shifting demands.
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Proactive, team-oriented mindset with a continuous improvement approach.
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Familiarity with fraud prevention systems and wire automation tools.
Work Environment & Physical Requirements:
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Office-based role with regular use of computer systems and standard office equipment.
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Must be able to sit, use hands, and perform repetitive movements for extended periods.
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Occasional lifting of items up to 25 pounds and mobility within the office may be required.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.