Treasury Services Specialist
2999 Oak Rd , # 210 Walnut Creek, CA 94597 US
Job Description
JOB SUMMARY:
The Treasury Services Department is responsible for the sales and support of the bank’s Treasury Services (TS) products. The Specialist position will encompass various aspects of TS, including sales support, implementation, documentation, and ongoing servicing of the bank’s TS clients. The Specialist will regularly interact with both internal bank personnel and external clients and will act as a product expert for all TS products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Execute all operations, administrative, and customer service duties associated with TS professionally and efficiently through initial set-up, implementation, and ongoing service, including following TS department standards for onboarding and training.
• Support and maintain positive relationships with the highest level of professionalism and responsiveness with all clients and internal units within the bank by providing product/service support, timely and accurate implementation of requests, detailed tracking/follow-up, resolution, and prompt communication on all Treasury Management products and services.
• Broad knowledge of all TS products and services with the ability to act as a resource for all internal bank business areas and external clients.
• Provide pre/post technical, operational support, and troubleshooting assistance to ensure clients are fully enabled to utilize the features of Online Banking and TS products, including but not limited to, Online and Mobile Banking, Bill Payment, Remote Deposit, Positive Pay, Wires, ACH Origination, and Account Analysis.
• Perform routine and scheduled operational tasks such as report reviews, callbacks, file transfers, customer monitoring, and other assigned duties in a timely and efficient manner.
• Provide support and assist in basic Account Analysis functions including but not limited to providing general support and statement review and explanation.
• Assists with monthly and quarterly management reports, utilizing various PC software including spreadsheet, database, analytical, and graphics software packages, and provides support for research projects as assigned.
• Provides support with RDC/ACH risk assessments, client annual self-assessments, and reviews.
• Assist in the coordination and support of audits and examinations.
• Maintain a strong working knowledge of the Bank’s policies and procedures and ensure activities comply with the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations, as well as National Automated Clearing House Association (NACHA) rules and requirements.
• Ability to travel to assigned locations as needed.
REQUIRED SKILLS AND ABILITIES:
· Experience in financial services, preferably in a cash/treasury services role or related area.
· A high level of client service, interpersonal skills, and professionalism to communicate effectively throughout the Bank and to represent the Bank positively to current and potential clients.
· Strong analytical, and organizational skills and ability to work in a high-paced environment.
· Excellent communication skills, oral and written.
· Must be self-directed, motivated, and a team player.
· Able to monitor call queues and pending work queues.
· Exercise good judgment to meet the client's needs, engaging management as appropriate to resolve any client issues and/or requests.
· Ability to gather, arrange, compile, interpret, analyze, summarize, and evaluate information and data to formulate conclusions and recommended actions.
· Proficient in Microsoft Office Suite including Word, Excel, and Outlook
Education/Licenses/Work Experience
· High School Diploma or GED equivalent, bachelor’s degree preferred.
· Minimum 2 years in a banking environment or financial institution.
· Experience in Cash Management/Treasury Management/Internet Banking preferred.
Must be open to when needed travel to Glendale and Cerritos.
Meet Your Recruiter
Avery Bland
Recruiter, Banking & Finance
Avery joined Marquee Staffing after graduating from Baylor University, where she earned a double major in Corporate Communications and Business Administration. In her role as a recruiter, she specializes in sourcing and placing top talent in banking, finance, and accounting positions. With a keen eye for high-caliber professionals, Avery effectively aligns candidates with her clients' organizational goals, establishing herself as a trusted partner for both employers and job seekers.
Her commitment to building meaningful connections extends beyond recruitment. Avery strives to understand the unique needs of both candidates and companies, ensuring placements that promote long-term success for everyone involved.
Outside of work, Avery balances her professional drive with personal passions. Whether she’s soaking up the sun at the beach, spending quality time with family and friends, or exploring new cultures through travel, she values the connections and experiences that inspire her.