Field Service Engineer
Job Description
Territory - PA, MD, Washington DC Position Summary
The Field Service Engineer is responsible for installing, maintaining, and troubleshooting our Products in medical device institutions within a specific geographic area or as defined per business needs.
Essential Job Functions (included but not limited to)
- Perform assigned preventive maintenance for our products
- Perform installation and removal of all our products
- Troubleshoot and correct problems with all our products in the field
- Build strong relationships with users of the laser in assigned accounts
- Support primarily the assigned territory and assist other territories as needed
- Accurately complete relevant paperwork in a timely manner
- Adhere to company SLA (Service Level Agreement)
- Provide phone support
Knowledge and Skill Requirements
- Bachelor’s degree in Biomedical, Mechanical, or Electrical Engineering, or equivalent experience
- 3+ years of field service experience in medical devices or similar multi-disciplinary equipment
- Experience managing a territory, including time management within a designated area
- Strong time management skills and a passion for continuous skill development
- Knowledge of lasers and multidisciplinary equipment
- Ability to manage multiple priorities effectively
- Demonstrated ability to collaborate with customers and sales teams while delivering excellent customer service
Environment and Conditions
- Must be able to lift up to 75 pounds
- Must be able to sit and stand for extended periods
- Must be able to kneel, squat, and sit on the floor for periods of time
- Work independently in a home office and customer environments
Work Demands
- Adaptable to heavy travel demands (over 75% of the time)
- Ability to multitask in a high-interruption environment
- Work independently with minimal supervision
- Make sound decisions
- Maintain a strong customer-service orientation in all interactions
Working Relationships
Internal:
- Daily contact with supervisor, dispatcher, sales, and other departments
External:
- Daily contact with customers
Meet Your Recruiter
Greg Athans
Senior Director Executive Placement
Greg is a dedicated and hardworking professional who is your go-to recruiter for all things related to engineering, supply chain, operations, and executive level recruiting. He brings with him over 15 years’ experience in finding talent for small to Fortune 100 organizations with his success founded on building relationships and in providing top-level customer service. Greg is consistently a top performer, and the recipient of numerous company awards.
Greg is an avid Cubs fan; enjoys Marvel movies; Discovery, History, and is a Science Channel fan! Greg is 100% Greek
If you are ever in the mood to break some plates, and yell Opa!, He is your guy!