Technical Support Specialist (Remote)
9440 Norwalk Blvd Santa Fe Springs, CA 90670 US
Job Description
Summary: The Technical Support Specialist will work directly with clients providing guidance to use company system and tools. We are seek an energetic and motivated individual who is open to new challenges and continuous learning.We are currently ramping up on a project starting in June 2023. This is a contract opportunity for about 3 months, could be extended based on project needs
About the company: Our company assists financial institutions to deliver results and improve their customer experience with our service and managed solutions.
Responsibilities:
- Test computer systems, networks, and hardware to ensure proper function
- Respond to calls, emails, and chats to assist in troubleshooting problems
- Replicate reported technical problems and look for solutions
- Install updates to software and hardware as required
- Complete training and development requirements on time
- Keep up to date with any industry changes affecting business
- Work with management to identify and foster positive change and business efficiencies
- Maintain computer network, systems, software, and hardware documentation
- Train colleagues and customers on how to effectively use systems and components
- Attend and actively participate in team meetings
Required Qualifications:
- Minimum education requirement of HS Diploma or GED
- MUST have excellent internet connection and dedicated work space
- 3+ years of experience in technical support role is preferred
- Computer proficiency in Windows, MAC, Microsoft Office - Outlook and Excel, G-Suite
- Familiarity with various levels of technology including software and hardware updates
- Customer service experience
- Excellent written and verbal communication skills
- Positive and 'go-getter' attitude
- Detail oriented
- Patience, empathy, and compassion working with people at all levels of knowledge and skill
- Ability to work independently and collaboratively with team
- Excellent time management skills and able to work productively with minimal supervision
- Ability to explain technical problems in simple terms
- Good problem-solving /critical thinking skills
Available Hours
- Full time 8 hours/day Monday to Friday
- We can be flexible to accommodate a part time Schedule
- Must have availability to work within the Hours of 5AM-5PM Monday to Friday, as we do support East Coast customers.
Computer Equipment
Company provides windows laptop, keyboard, mouse, (1) monitor, and VPN Unit
Job Requirements
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her five dogs.