Sales Support Representative
17 Hughes , #106 Irvine, CA 92618 US
Job Description
Position Summary
We are seeking a full-time Sales Support Representative to provide essential support to our high-performing field Sales Representatives in both the U.S. and Canada, as well as collaborate with the finance team to ensure timely and accurate deal closures. This role is on-site, requiring a Monday through Friday, 40-hour commitment, with occasional overtime during peak business periods.
The ideal candidate thrives in a dynamic environment, handles multiple time-sensitive tasks efficiently, and embraces a proactive, team-oriented approach.
Key Responsibilities
- Review and process sales contracts with exceptional accuracy and attention to detail.
- Escalate unique or complex inquiries to management for resolution.
- Perform accurate data entry and maintain up-to-date records in the CRM database.
- Coordinate and submit shipment authorizations.
- Communicate shipment updates to customers.
- Provide comprehensive support to the sales team across various tasks and projects.
- Handle additional responsibilities or special projects as assigned.
Minimum Qualifications
- Bachelor’s degree or equivalent post-secondary education.
- At least 2 years of experience in customer service, sales support, or account management roles.
- Strong phone etiquette with excellent verbal and written communication skills.
- Quick adaptability to shifting priorities and workflows.
- Professional and diplomatic problem-solving skills.
- Exceptional attention to detail and strong analytical abilities.
- Proficient in Microsoft Outlook, Word, and Excel.
- Proven ability to organize, prioritize, and manage multiple tasks efficiently.
- A collaborative team player who is flexible during peak periods.
Preferred Skills and Experience
- Experience using Salesforce or other CRM platforms (certifications in Salesforce are a plus).
- Familiarity with the medical device industry is advantageous.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.