Remote Call Center Representative - Bilingual Spanish
Job Description
Our healthcare company is seeking Bilingual Spanish speaking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
100% Remote, but need to be able to commute to North Hollywood, CA for monthly one-day training sessions.
Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 9:00AM-5:30PM, Subject to change start time between 7AM-9AM
Job Overview
- Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
- Screen, transfer, resolve and dispose of calls expeditiously.
- Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
- Review, process, schedule and authorize orders
- Ensure timely documentation of all updates and communication is documented within internal system
- Provide eligibility status and benefit information for participants
- Address participant and provider inquiries
- Escalate concerns as needed
- High School Diploma or GED Required
- 1 year experience in a Service/Support call center environment
- Fluency in Spanish is required
- Customer Service in a healthcare setting is a plus
- Must be computer savvy - we will train on CRM systems
- Must have reliable high-speed internet connection at home.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero oversees recruiting efforts across all divisions while spearheading the Legal and Healthcare divisions. She leads a team of recruiters and drives talent strategies that support a wide range of business needs. Alexis specializes in identifying top-tier professionals in accounting & finance, legal support, medical devices, administrative operations, customer service, engineering, and human resources.
A graduate of the University of California, Irvine with a B.A. in Arts and Digital Media, Alexis began her recruiting career in 2014 staffing assisted living facilities—matching compassionate healthcare professionals with clients who needed dedicated, non-medical personal care. Her experience has since expanded into high-volume recruiting, professional staffing, and niche talent acquisition, placing candidates in roles such as Staff Accountants, AP/AR Specialists, Payroll professionals, Legal Assistants, Paralegals, and other essential positions.
Alexis is passionate about helping individuals recognize and reach their full potential. She takes a consultative, personalized approach with every candidate, using a thorough discovery process to understand their strengths and align them with meaningful opportunities exclusive to Marquee Staffing.