Remote Call Center Representative, Patient Scheduling (Bilingual Spanish)
11633 Victory Blvd Suite 100, North Hollywood, CA 91606 Hollywood, CA 91616 US
Job Description
Marquee Staffing is seeking a detail-oriented and customer-focused professional to join our team. The ideal candidate will be responsible for handling inbound communications, appointment scheduling, and authorization processing while ensuring exceptional service to participants and providers.
This role is a remote position, but will require ocassional travel to Hollywood, CA.
Essential Job Duties:
- Answer incoming phone calls, emails, and inquiries, ensuring proper screening, resolution, transfer, and documentation according to company standards.
- Review, process, schedule, and authorize orders in alignment with department protocols.
- Maintain accurate and timely documentation of all updates, encounters, and communications in source systems.
- Effectively coordinate participant appointment scheduling, including managing conflicts, urgent needs, and communication with stakeholders (staff, family, providers, etc.), ensuring timely scheduling per company protocols.
- Provide eligibility status and benefit information to participants.
- Address participant and provider inquiries, including authorization status and requirements. Escalate unresolved issues as needed.
- High School Diploma or equivalent required.
- Bilingual in English and Spanish required.
- Minimum one (1) year of experience in a call center environment, specifically in a service/support role.
- Minimum two (2) years of experience in healthcare scheduling, authorizations, or referrals.
- Flexibility with work hours is required.
- Strong organizational and communication skills.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.