Relationship Banking Specialist
22342 Avenida Empresa, Suite 101A , # 210 Rancho Santa Margarita, CA 92688 US
Job Description
Provide exceptional customer experience to all branch clients, assisting them with account servicing and transactional needs. Promote and cross-sell bank products and services, and provide support to other Branch and Department team members as needed to perform other duties and functions as assigned.
Essential Duties and Responsibilities:
- Promote bank products and services when possible, actively identifying opportunities to cross-sell bank products and services.
- Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction.
- Able to perform all transactions necessary to meet customer needs, including servicing accounts and all teller functions:
- Client transaction processing
- Debit card ordering and servicing
- Online banking setup and servicing (as applicable)
- Printed check orders
- Branch cash ordering and shipping (as applicable)
- Branch Certifications (as assigned)
- Stop payments
- Holds
- Reg. E Claims
- Safe Deposit Box opening, closing and servicing (as assigned)
- Demonstrated proficiency and understanding of all compliance regulations in support of servicing accounts, superseding accounts, and proper account titling and ownership, to mitigate risk to the bank:
- Bank Secrecy Act
- Customer Information Program
- Beneficial Ownership
- Office of Foreign Asset Control
- Trust Account documentation
- Fiduciary Account documentation
- Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
- Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
- Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
- Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required.
- Ensure the office is operating in a safe and effective manner.
- Reliable and regular attendance on the job.
- Other duties as assigned.
REQUIRED SKILLS AND ABILITIES: Knowledge/Skills/Abilities
- Computer skills to include use of Microsoft Office products and other programs as required.
- Strong mathematical ability.
- Strong analytical skills.
- Excellent oral and written communication skills.
- Outstanding interpersonal skills.
- Effective time management and organizational skills.
- Attention to detail and follow through.
- Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
- Working knowledge of all bank products and systems enabling cross selling of bank products to a diverse client base.
- Thorough understanding of banking rules and regulations especially BSA.
- Ability to count cash accurately.
Education/ Licenses/ Work Experience
- High school diploma or GED equivalent required.
- Six months’ branch banking experience preferred.
- Minimum six months’ cash handling experience required.
Work Environment
- Standard office environment with a moderate noise level.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.