Relationship Banking Specialist
22342 Avenida Empresa, Suite 101A, , # 210 Rancho Santa Margarita, CA 92688 US
Job Description
Deliver an exceptional customer experience by assisting branch clients with account services and transactional needs. Promote and recommend banking products and services, while also providing support to branch and department teams. Additional tasks may be assigned as needed.
Key Responsibilities
- Actively engage clients to recommend banking products and services, identifying opportunities for cross-selling.
- Deliver a consistently excellent customer experience to all branch visitors.
- Address client concerns and resolve issues promptly at the branch level, ensuring high satisfaction.
- Execute a wide range of banking transactions and services to meet customer needs, including:
- Processing client transactions
- Ordering and servicing debit cards
- Assisting with online banking setup and support
- Ordering printed checks
- Managing cash orders and shipping (if applicable)
- Handling branch certifications (as assigned)
- Processing stop payments, holds, and Regulation E claims
- Opening, closing, and servicing safe deposit boxes (if applicable)
- Ensure compliance with all relevant regulations when servicing accounts and managing account documentation, including:
- Bank Secrecy Act
- Customer Information Program (CIP)
- Beneficial Ownership regulations
- Office of Foreign Asset Control (OFAC)
- Trust and Fiduciary Account documentation
- Participate in ongoing training and maintain satisfactory performance on compliance audits.
- Comply with the Bank Secrecy Act, Anti-Money Laundering regulations, OFAC, and CIP rules, as well as all other banking policies and regulatory requirements.
- Resolve complex or unusual operational issues when possible, while recognizing when to escalate to management.
- Contribute to maintaining a safe and efficient work environment.
- Maintain regular, dependable attendance.
- Perform additional tasks as required.
- Proficient in Microsoft Office and other required software programs.
- Strong mathematical and analytical abilities.
- Excellent written and verbal communication skills.
- Exceptional interpersonal skills.
- Effective time management and organization.
- High attention to detail and accuracy in task completion.
- Ability to follow established procedures and accept feedback constructively.
- Knowledge of banking products and systems to effectively cross-sell services to a diverse clientele.
- Solid understanding of banking regulations, particularly related to the Bank Secrecy Act (BSA).
- Accuracy in cash handling.
- High school diploma or equivalent (GED) required.
- At least six months of experience in branch banking preferred.
- Minimum of six months of experience handling cash required.
Job Requirements
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.