Relationship Banking Specialist II

Rancho Mirage, CA 92270

Employment Type: Direct Hire Industry: Finance Job Number: 19633 Pay Rate: 17.00-21.00

Job Description

Relationship Banking Specialist II
Rancho Mirage, CA • Branch Operations

Job Type
Full-time
Description
Provide AMAZING customer experience to all branch clients, assisting them with new account requests, account servicing and transactional needs. Promote and cross-sell bank products and services, provide support to other Branch and Department team members as needed to perform other duties and functions as assigned.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Promote bank products and services when possible, actively identifying opportunities to cross-sell bank products and services.
  • Provide AMAZING customer experience to all branch clients.
  • Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction.
  • Able to perform all transactions necessary to meet customer needs, including opening new accounts and all teller functions:
  • Client transaction processing
  • Debit card ordering and servicing
  • Online banking setup and servicing (as applicable)
  • Printed check orders
  • Branch cash ordering and shipping (as applicable)
  • Branch Certifications (as assigned)
  • Stop payments
  • Holds
  • Reg. E Claims
  • Safe Deposit Box opening, closing and servicing (as assigned)
  • Demonstrated proficiency and understanding of all compliance regulations in support of opening new accounts, proper account titling and ownership, to mitigate risk to the bank:
  • Bank Secrecy Act
  • Customer Information Program
  • Beneficial Ownership
  • Office of Foreign Asset Control
  • Trust Account documentation
  • Fiduciary Account documentation
  • Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits.
  • Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations.
  • Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations.
  • Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required.
  • Ensure the office is operating in a safe and effective manner.
  • Reliable and regular attendance on the job.
  • Other duties as assigned.

Requirements
REQUIRED SKILLS AND ABILITIES:

 

Knowledge/Skills/Abilities
  • Computer skills to include use of Microsoft Office products and other programs as required.
  • Strong mathematical ability.
  • Strong analytical skills.
  • Excellent oral and written communication skills.
  • Outstanding interpersonal skills.
  • Effective time management and organizational skills.
  • Attention to detail and follow through.
  • Ability to interact with coworkers, follow directions and established bank procedures, and accept constructive feedback.
  • Working knowledge of all bank products and systems enabling cross selling of bank products to a diverse client base.
  • Thorough understanding of banking rules and regulations especially BSA.
  • Ability to count cash accurately.

Education/ Licenses/ Work Experience
  • High school diploma or GED equivalent required.
  • One to three years of branch banking experience required.

Work Environment
  • Standard office environment with a moderate noise level.

Physical Demands

The work environment characteristics and physical requirements described here are representative of those of which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Prolonged periods sitting at a desk and working on a computer.
  • Remain in a stationary position for sustained periods of time.
  • Occasionally move about inside the office to access file cabinets and/or other office machinery.
  • Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to-position with, and/or to bend body downward and forward, and/or extending hands and/or arms in any direction to access files and/or other office machinery.
  • Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
  • Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
  • Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
  • Regularly required to communicate verbally employees, clients, and vendors.

 

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

 

Pay Range: $17.67 to $21.00 per hour. Pay range may vary based on skills, experience, and location.

Salary Description
$17.67 to $21.00 per hour

Job Requirements

Commercial Retail Banking Teller Skills, Membership

Meet Your Recruiter

Veschion McDonald
Business Development - Banking & Finance

Veschion Mcdonald joins Marquee with 15 years of experience in the staffing and recruitment industry. She has held various positions, including Regional, Branch, and National Business Development Manager. Veschion specializes in banking, engineering, credit unions, escrow, and title, bringing a strong understanding of these industries to her role.
Her commitment to the staffing industry is evident in her hands-on approach, ensuring she understands every aspect of branch office operations. Although she initially started her career in law, at UCLA, an excellent opportunity in the staffing industry led her to discover her true niche.
When Veschion is not working, she enjoys the coastal lifestyle. Living near Downtown Long Beach, she loves taking evening strolls with her fiancé and jogging by the coast.

Apply Online

Send an email reminder to:

Share This Job:

Related Jobs:

About Rancho Mirage, CA

Escape the ordinary and discover exciting job opportunities in scenic Rancho Mirage, California! Nestled in the heart of the Coachella Valley, Rancho Mirage offers a unique blend of desert beauty and modern amenities, making it an ideal place to grow your career. From the world-renowned golf courses like The River at Rancho Mirage to the vibrant arts scene at The Westin Mission Hills Golf Resort & Spa, there is no shortage of enchanting experiences to enjoy. Indulge in the region's delectable date shakes, explore the exhibits at the Tolerance Education Center, or catch a show at the McCallum Theatre. Join us in Rancho Mirage and immerse yourself in a community that blends relaxation with endless opportunities for professional and personal growth. Explore our job listings today and embark on a fulfilling career in this captivating desert oasis!