Receptionist/Patient Experience Coordinator
Job Description
Schedule: M-F, Day Shift
Compensation: $25/hr Position Summary
We are seeking a highly organized, service-oriented professional to serve as the first point of contact for clients while supporting daily operations, client engagement, and administrative functions. This role is ideal for someone who enjoys creating exceptional client experiences, maintaining efficient office operations, and contributing to a collaborative team environment.
The ideal candidate brings professionalism, warmth, strong communication skills, and a proactive approach to client service.
Key Responsibilities Client Experience & Front Office Support
- Greet clients and visitors in a professional, welcoming, and courteous manner.
- Manage incoming calls, emails, scheduling, and appointment coordination.
- Process payments and maintain accurate client information.
- Ensure the office environment remains organized, presentable, and client-focused.
- Provide exceptional customer service and respond promptly to client inquiries.
- Monitor workflows and assist in maintaining efficient office operations.
- Maintain accurate records, scheduling systems, and documentation.
- Coordinate with vendors, pharmacies, and external service providers as needed.
- Support administrative projects and operational initiatives.
- Assist with clinical support duties, including basic assessments and documentation, as appropriate and with training provided.
- Conduct follow-up communications to support client satisfaction and engagement.
- Assist with new client onboarding and referral activities.
- Track client interactions and communicate feedback or concerns to appropriate team members.
- Build and maintain positive relationships through proactive outreach and support.
- Assist with creating and scheduling social media content across various platforms.
- Support email marketing campaigns, newsletters, and client communications.
- Help develop promotional materials, blog content, and outreach initiatives.
- Maintain brand consistency across all communication channels.
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum of two years of customer service, hospitality, client relations, administrative support, or related experience.
- Experience in a high-touch service environment such as healthcare, hospitality, wellness, professional services, or similar industries is highly desirable.
- Strong interpersonal and communication skills.
- Ability to work independently while collaborating effectively with a small team.
- Professional, reliable, and client-focused demeanor.
- Comfortable managing multiple priorities in a fast-paced environment.
- Excellent organizational and time-management abilities.
- Strong written communication skills and attention to detail.
- Proficiency with Microsoft Office Suite and cloud-based software platforms.
- Experience with CRM, EMR, scheduling, or client management systems.
- Familiarity with social media management and email marketing platforms.
- Ability to anticipate needs, solve problems proactively, and maintain confidentiality.
- Full-time, in-person position
- Competitive hourly compensation based on experience
- Health insurance benefits
- Paid time off (PTO)
- Paid holidays
- Professional development and growth opportunities
This position offers the opportunity to work in a professional, client-centered environment where exceptional service, teamwork, and operational excellence are highly valued. The role provides exposure to operations, client success, administrative leadership, and marketing functions, creating opportunities for long-term career growth.
Schedule
- Day shift
- Full-time
- In-person
- Ability to commute to the assigned work location.
- Commitment to maintaining client confidentiality and professional standards
Meet Your Recruiter
Alexis Cabero
Director, Healthcare Division
As Branch Manager, Alexis Cabero oversees recruiting efforts across all divisions while spearheading the Legal and Healthcare divisions. She leads a team of recruiters and drives talent strategies that support a wide range of business needs. Alexis specializes in identifying top-tier professionals in accounting & finance, legal support, medical devices, administrative operations, customer service, engineering, and human resources.
A graduate of the University of California, Irvine with a B.A. in Arts and Digital Media, Alexis began her recruiting career in 2014 staffing assisted living facilities—matching compassionate healthcare professionals with clients who needed dedicated, non-medical personal care. Her experience has since expanded into high-volume recruiting, professional staffing, and niche talent acquisition, placing candidates in roles such as Staff Accountants, AP/AR Specialists, Payroll professionals, Legal Assistants, Paralegals, and other essential positions.
Alexis is passionate about helping individuals recognize and reach their full potential. She takes a consultative, personalized approach with every candidate, using a thorough discovery process to understand their strengths and align them with meaningful opportunities exclusive to Marquee Staffing.