Medical Front Office Receptionist
Job Description
WORK SCHEDULE:
Monday to Friday: 8 am - 5 pm
RESPONSIBILITIES:
- Greets patients in a courteous manner, maintain the registration process and obtain accurate patient data including demographic, billing and insurance information.
- Answers telephone calls in a professional manner, assists callers and/or routes the calls appropriately.
- Explains financial requirements to the patient or responsible parties, collect payments accordingly.
- Facilitates patient flow by notifying the clinical staff of patients' arrival, being aware of delays, and communicating with patient and clinical staff.
- Ensures work space, reception and patient waiting areas are neat and organized at all times.
- Attends company and departmental staff meetings.
- Meets all Productivity Standards/Goals
QUALIFICATIONS REQUIREMENTS:
- HS Diploma or GED
- Patient empathy and compassion.
- Willingness to work as a team player to meet the common goals of the organization.
- Ability to multi-task and work in a fast-paced environment while maintaining a positive attitude.
- Proficient with Microsoft Office -Outlook and Word.
- Must have minimum of 1 year experience in healthcare or hospitality industry.
- Excellent written and oral communication skills, with the ability to interact with patients, families, staff and others in a professional manner.
- Ability to meet deadlines and work under pressure with minimal supervision.
- Strong analytical skills and attention to detail
- Must have high level of discretion and judgment.
- Adheres to HIPAA, privacy, confidentiality and safety guidelines per office polices and protocol.
Meet Your Recruiter
Hieu Tran
Recruiter, Marquee Healthcare Division
Hieu’s passion is promoting, consulting, and guiding people to achieve their dream careers. As a Healthcare Recruiter at Marquee Staffing, Hieu is pursuing her lifelong goal to work within the HealthCare Industry.
For the past six years, Hieu has been in the healthcare industry working as a patient coordinator, Medical lab support associate and technical sales. Achieving experience on a one-on-one basis with clinical and non-clinical staff in addition to volunteer and internship work with hospice centers, clinical projects and coordinating clinical trial patients.
Hieu considers herself hardworking, persistent, determined, intelligent, ambitious, and confident. She is eager to learn new things and takes nothing for granted. She appreciates the small things in life because small things make a big difference.
She enjoys outdoor activities and traveling with her loved ones outside of work. In her free time, Hieu enjoys reading personal development and self-help books and researching and studying the power of the human brain.