Loan Servicing Coordinator
400 Venture Suite 500 , # 210 Irvine, CA 92618 US
Job Description
The Loan Operations Specialist is responsible for supporting the day-to-day functions of the loan servicing department. This role ensures accurate loan processing, recordkeeping, and compliance with internal and regulatory requirements.
Key responsibilities include:
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Review and complete daily loan system reports to confirm accurate payment postings, address exceptions, and verify loan data integrity.
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Monitor and update tickler reports to track collateral insurance and other critical items, including the receipt of collateral documentation.
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Accurately board new loans onto the loan system, ensuring all relevant fields (ticklers, flex date fields, addenda, etc.) are correctly populated.
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Disburse loan proceeds and applicable fees in accordance with the Disbursement Authorization.
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Prepare loan modification documentation using Laser Pro, as assigned by the Supervisor.
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Secure collateral and related documentation in safekeeping files and maintain organized credit and non-negotiable document files.
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Process loan payments, draws, and advances—including construction advances—according to established procedures.
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Handle Participation loan payments and advances, forwarding funds to the appropriate participant per the Participation Certificate.
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Maintain loan system records, which may include reconciling loan activity, preparing general ledger entries, verifying data input, and correcting errors.
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Keep credit files current and manage file systems related to document retention and storage.
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Sort, copy, file, and distribute incoming loan-related mail.
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Provide accurate loan balance, payoff, and payment information to customers, loan officers, and processors upon request.
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Process paid loans by issuing customer notifications and releasing collateral.
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Respond to payoff demands (notifying the Loan Officer upon receipt) and customer inquiries.
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Research and resolve exceptions identified by loan officers and processors.
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Respond to credit verification and payoff information requests from third parties.
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May assist in processing charge-offs and non-accrual loans while maintaining accurate billing and records.
REQUIRED SKILLS AND ABILITIES:
- Computer skills to include use of Microsoft Office products, Laser Pro and other programs as required.
- Strong mathematical ability.
- Strong analytical skills, time management, and organizational skills. Ability to handle detail-oriented transactions.
- Excellent written and verbal communication skills, attention to detail and follow-through.
- Outstanding interpersonal skills, dedication to teamwork, and enjoys working closely with others.
- Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.
Education/Licenses/Work Experience
- High school diploma or GED equivalent required.
- Three to five years’ experience in banking/lending.
- Experience in a Note Department of a commercial bank, preferred.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.