Loan Servicing Coordinator
400 Spectrum Center Drive, Suite 360 Irvine, CA 92618 US
Job Description
Irvine, CA
JOB SUMMARY:
Loan Servicing Coordinator is responsible for reviewing closed loan documents for accuracy, missing documents, proper signatures, dates, and other relevant data and entering information into tracking software; reviewing other legal documents as needed, image and indexing all loan files and proof unloaded loans; maintain an accurate filing system of all notes and credit files; reconcile loan disbursements; and compose and send routine correspondence and reports as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· May complete callback of daily loan system reports to ensure proper payment posting, exception corrections, and loan data.
· Review tickler reports to ensure collateral insurance and other ticklers are being monitored and followed, including, but not limited to, receiving collateral.
· “Board the loan” onto the loan system, ensuring that the appropriate information is entered in the correct system fields (ticklers, flex date fields, addenda, etc.).
· Disburse loan proceeds and fees paid per Disbursement Authorization.
· Prepare modification loan documentation on Laser Pro as assigned by the Supervisor.
· Secures collateral and other documentation in safekeeping (documentation file). Prepares and manages credit and non-negotiable document files.
· Processes loan payments, loan draws, and advances, including, but not limited to Construction advances.
· Process Participation payments/advances and forward them to the appropriate participant per Participation Certificate.
· Maintains record keeping for the loan system, which may include balancing loan activity, preparing general ledger entries, verifying data entry, and correcting any errors or maintenance issues.
· Maintain credit files in an up-to-date condition. Manage file systems of retention storage and other related matters.
· Handle incoming mail, including but not limited to, receiving, sorting, copying, and filing.
· Quotes loan balances, payoffs, and payment information to customers, lending officers, and processors.
· Process paid loans, including, but not limited to, Customer letters, and “release” collateral.
· Reply to Demands for Payoff. (First Notify the Loan Officer following that a demand has been received).
· Responds and researches exceptions reported by loan officers/loan processors; responds to customer inquiries.
· Responds to credit verification and payoff requests.
· May process charge-offs or non-accrual loans; maintains accurate records on non-accrual billed loans.
· Prepare are modification loan documentation on Laser Pro as assigned by Supervisor.
Requirements
REQUIRED SKILLS AND ABILITIES:
· Computer skills to include use of Microsoft Office products, Laser Pro, and other programs as required.
· Strong mathematical ability.
· Strong analytical skills, time management, and organizational skills. Ability to handle detail-oriented transactions.
· Excellent written and verbal communication skills, attention to detail and follow-through.
· Outstanding interpersonal skills, dedication to teamwork, and enjoys working closely with others.
· Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.
Education/Licenses/Work Experience
· High school diploma or GED equivalent required.
· Three to five years’ experience in banking/lending.
· Experience in a Note Department of a commercial bank, preferred.
Work Environment
• Standard office environment with a moderate noise level.
Physical Demands
The work environment characteristics and physical requirements described here are representative of those of which an employee in this position encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Prolonged periods sitting at a desk and working on a computer.
· Remain in a stationary position for sustained periods of time.
· Occasionally move about inside the office to access file cabinets and/or other office machinery.
· Occasionally required to raise objects up to 25 pounds from a lower to a higher position, move objects horizontally from position to-position with, and/or to bend body downward and forward, and/or extending hands and/or arms in any direction to access files and/or other office machinery.
· Consistent use of a computer and/or other office machinery is required, such as a keyboard, calculator, copy machine, scan machine, and/or computer printer.
· Making substantial and repetitive movements (motions) of the wrists, hands, and/or fingers.
· Close visual acuity is required to perform activities including, but not limited to, preparing and analyzing data and figures, transcribing, viewing a computer terminal, and/or extensive reading.
· Regularly required to communicate verbally with employees, clients, and vendors.
Meet Your Recruiter
Avery Bland
Recruiter, Banking & Finance
Avery joined Marquee Staffing after graduating from Baylor University, where she earned a double major in Corporate Communications and Business Administration. In her role as a recruiter, she specializes in sourcing and placing top talent in banking, finance, and accounting positions. With a keen eye for high-caliber professionals, Avery effectively aligns candidates with her clients' organizational goals, establishing herself as a trusted partner for both employers and job seekers.
Her commitment to building meaningful connections extends beyond recruitment. Avery strives to understand the unique needs of both candidates and companies, ensuring placements that promote long-term success for everyone involved.
Outside of work, Avery balances her professional drive with personal passions. Whether she’s soaking up the sun at the beach, spending quality time with family and friends, or exploring new cultures through travel, she values the connections and experiences that inspire her.