ITSoftware Technician
Job Description
Technical Communications Specialist II
Location: Rochester, NY
Work Model: Hybrid (2 days onsite, 3 days remote)
Schedule: 8:00 AM – 4:00 PM
Overview
We are seeking a Technical Communications Specialist II to develop high-quality technical documentation and communications that support the safe and effective use and servicing of products. This role collaborates cross-functionally to create clear, accurate, and compliant materials for both internal and external audiences.
Key Responsibilities
Location: Rochester, NY
Work Model: Hybrid (2 days onsite, 3 days remote)
Schedule: 8:00 AM – 4:00 PM
Overview
We are seeking a Technical Communications Specialist II to develop high-quality technical documentation and communications that support the safe and effective use and servicing of products. This role collaborates cross-functionally to create clear, accurate, and compliant materials for both internal and external audiences.
Key Responsibilities
- Develop and produce technical publications, including manuals, online content, product labeling, instructions for use, and presentations
- Gather, analyze, and organize technical information from a variety of sources
- Write, edit, proofread, and manage the review and approval process for complex documentation
- Ensure all materials meet established standards for style, format, and regulatory compliance
- Evaluate publication effectiveness and support verification and validation activities
- Follow established change control processes
- Review existing materials and recommend improvements in scope, format, and content
- Manage multiple projects while meeting deadlines and communicating risks or delays
- Investigate and resolve or escalate customer inquiries, complaints, and non-standard requests
- Collaborate with cross-functional teams and external partners, including vendors and manufacturers
- Participate in special projects and perform additional duties as assigned
- Internal: Research & Development, Technical Support, Regulatory Affairs, Quality & Compliance, Product Management/Marketing, Risk Management, Information Technology
- External: Illustrators, translation vendors, print/media vendors, and manufacturing partners
- Associate’s degree in Technical Writing, Communications, Medical Technology, Biology, Engineering, or a related field (or equivalent experience)
- Minimum of 3 years of relevant technical writing or communications experience
- Strong ability to collaborate across cross-functional teams and interact with technical and business stakeholders
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to manage multiple priorities independently
- Proficiency in tools such as HTML, XML, DITA, Adobe FrameMaker, and Microsoft Office
- Experience creating structured, topic-based documentation
- Bachelor’s degree in a related field
- Experience working in a regulated environment
- Familiarity with content management systems and CSS
- Knowledge of system design, animation tools, or JavaScript
- Experience managing translated documentation
- Experience with website design or authoring tools
- Office and remote work environment
- Prolonged sitting and computer use
- Frequent hand and finger movements (typing and document creation)
Meet Your Recruiter
Emily Munoz
Senior Recruiter
Emily joined Marquee in 2021 and quickly rose to the role of Senior Recruiter and Account Manager. She specializes in placing qualified candidates across a range of industries, including healthcare, medical devices, engineering, and aerospace. With a degree in Hospitality Management from California State Polytechnic University, Pomona, Emily brings over a decade of experience managing coffee shops, which honed her customer service and people skills. She now uses that background to connect candidates with the right opportunities and ensure the best fit for her clients.
When she’s not working, Emily enjoys cooking, baking, and spending quality time with her two sons.
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About Rochester, NY
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