IT Helpdesk Technician (Onsite)
Job Description
IT Helpdesk Technician
Join our dynamic team as an IT Helpdesk Technician, where you’ll play a vital role in ensuring seamless technology support across the organization. This hands-on role offers the opportunity to troubleshoot, resolve, and support a wide range of IT issues, helping empower users and maintain operational excellence. If you’re passionate about problem-solving and delivering outstanding service in a fast-paced environment, this is the perfect opportunity to excel and grow your IT career.
100% Onsite Role
Required Skills:
- Minimum 3+ years of desktop and end-user support experience
- Strong troubleshooting and problem-solving skills
- Proficiency with Windows and Mac operating systems
- Experience supporting mobile devices (iOS, Android, iPad) and working with carriers
- Familiarity with MDM solutions, ideally Intune
- Knowledge of Active Directory user management and group security
- Networking fundamentals including TCP/IP, IP subnetting, and OSI model
- Experience with Microsoft Office, Outlook/Exchange, Microsoft Teams, and Zoom
- Ability to support network printers and copiers
- Exceptional communication skills, both verbal and written
Nice to Have Skills:
- Experience with Cisco WebEx Calling, Cisco AnyConnect VPN
- Knowledge of Entra/Intune MDM environments
- Experience supporting conference room setup and audiovisual equipment
- Ability to generate purchase requisitions and manage IT inventory
Preferred Education and Experience:
- An Associate’s degree in Computer Science or related field (or equivalent work experience)
- 3+ years of professional desktop and technical support in a large organization (over 250 users)
Other Requirements:
- Ability to support and configure mobile devices, including working with carriers
- Willingness to support corporate meetings and conference setups as needed
- Strong organizational skills to maintain inventory and documentation
- Ability to perform additional duties as assigned by management
Take the next step in your IT support career—apply now and bring your technical expertise to a collaborative and forward-thinking team!
Meet Your Recruiter
Emily Munoz
On-Site Manager
As an Onsite Manager, Emily supports a key Marquee Staffing client in the Orange County area. Since joining Marquee Staffing in 2021, she has advanced from Senior Recruiter and Account Manager to her current onsite leadership role, bringing a strong background in recruiting, account management, and client relations.
Emily specializes in connecting qualified talent with opportunities across the healthcare, medical device, engineering, and aerospace industries. She takes a relationship-driven approach, working closely with both clients and candidates to understand their needs and build successful, long-term partnerships.
A graduate of California State Polytechnic University, Pomona, Emily holds a degree in Hospitality Management. Before joining Marquee Staffing, she spent more than a decade in the coffee and hospitality industry, where she developed extensive experience in leadership, customer service, and people management. She brings that same commitment to service and relationship building to her work in the staffing industry.
Outside of work, Emily enjoys cooking and baking and spending quality time with her two sons.