IT Analyst
1001 Route 202 Raritan, NJ 08869 US
Job Description
The IT Analyst will manage the company’s response to IT-related requests submitted by customers. This role combines project management skills, knowledge of company products and services, and collaboration with subject matter experts to deliver timely, accurate, and compliant responses to customer inquiries. The IT Analyst will ensure business continuity and contribute to the maintenance of a high-quality content repository for IT requests.
Key Responsibilities
-
Draft, review, and execute responses to IT inquiries submitted by current and prospective customers, ensuring compliance with company policies and procedures
-
Complete technical and organizational security assessments across all lines of business, including Clinical Labs, Immunohematology, Point of Care, and Molecular
-
Support primarily North America, with the flexibility to address global requests as needed
-
Understand customer requests and align company solutions, messaging, and services accordingly
-
Collaborate cross-functionally to ensure internal alignment and deliver responses that clearly articulate product and service differentiators
-
Assign tasks and coordinate content creation for subject matter experts; follow up to ensure timely and accurate submission of all sections
-
Maintain a database of FAQs and responses by line of business and instrument; develop best-in-class content to support competitive differentiation
-
Participate in projects and initiatives as required
Business Rationale
-
The role is critical to business continuity, especially during the temporary absence of the current Contracts IT Analyst
-
The volume and complexity of IT requests has significantly increased, including cybersecurity-related inquiries, multi-line business assessments, and global requests
-
The IT Analyst will ensure service levels are met, maintain content repository accuracy, and support customer engagement and deal execution
Qualifications
Experience & Education
-
Minimum of 2 years of experience in an IT role
-
Familiarity with IT security assessments and customer-facing IT support processes preferred
Skills & Competencies
-
Strong project management and organizational skills
-
Excellent written and verbal communication abilities
-
Ability to work independently and collaboratively across teams
-
Strong attention to detail and ability to meet established SLAs
-
Comfortable managing multiple requests and priorities simultaneously
Work Environment
-
Shift: 40 hours per week (Monday–Friday, 8:30 a.m.–5:00 p.m.)
-
Onsite presence required 1 day per week (Tuesday); remaining work-from-home
Meet Your Recruiter
Emily Munoz
Senior Recruiter
Emily joined Marquee in 2021 and quickly rose to the role of Senior Recruiter and Account Manager. She specializes in placing qualified candidates across a range of industries, including healthcare, medical devices, engineering, and aerospace. With a degree in Hospitality Management from California State Polytechnic University, Pomona, Emily brings over a decade of experience managing coffee shops, which honed her customer service and people skills. She now uses that background to connect candidates with the right opportunities and ensure the best fit for her clients.
When she’s not working, Emily enjoys cooking, baking, and spending quality time with her two sons.