Patient Services Representative
Job Description
Job Description: PSR
We are currently seeking compassionate and friendly Patient Service Representative to join our team. The ideal candidate will provide excellent customer service to patients, visitors, and staff both in person and over the phone. As a Patient Service Representative, you will be the first point of contact for patients, responsible for scheduling appointments, answering inquiries, and ensuring a smooth and efficient registration process.
Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor.
- Answer phone calls and assist callers with scheduling appointments, inquiries, and general information.
- Register patients by accurately collecting and verifying demographic and insurance information.
- Schedule appointments and coordinate with healthcare providers to ensure efficient patient flow.
- Verify insurance coverage and obtain necessary authorizations and referrals.
- Collect co-payments and payments for services rendered.
- Maintain patient records and ensure the confidentiality of sensitive information.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Requirements:
- High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
- Dental Assisting Certificate is required.
- Previous experience in a customer service or healthcare setting preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and electronic health records (EHR) software.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Compassionate and empathetic attitude towards patients and their families.
- Bilingual fluency in English and Spanish is highly desirable.
Meet Your Recruiter
Anthony Nguyen
Recruiter
Anthony Nguyen is a Recruiter with Marquee Staffing based in the Irvine division, specializing in connecting top talent with opportunities across a diverse range of industries. With expertise in full-cycle recruiting, relationship management, and workforce solutions, he is dedicated to creating a seamless and professional hiring experience from initial outreach through successful placement.
Prior to joining the Irvine division, Anthony worked within Marquee Staffing’s healthcare department, where he recruited for clinical, administrative, and allied healthcare roles throughout Southern California. This experience provided him with a strong foundation in fast-paced recruiting environments, compliance-focused hiring practices, and delivering high-quality talent solutions under tight deadlines.
Today, Anthony brings that same sense of urgency, clear communication, and people-first approach to his work in the Irvine division. He is passionate about building strong client partnerships, understanding unique hiring needs, and helping candidates secure opportunities where they can grow and thrive professionally.
Outside of work, Anthony enjoys uncovering new restaurants, trying various cuisines and hosting dinner gatherings with his friends and family. He’s a big advocate for being active and enjoys outdoor activities such as pickleball, table tennis, billiards, basketball, bowling, darts, and fishing. But now and then, he does appreciate some R&R by just binging some series with his wife and cat at home.