E-Commerce Customer Service Representative
Job Description
Schedule: Monday–Friday, 8:00 AM – 4:30 PM
Pay: $20-$22/hr
Job Type: Full-Time We are looking for a reliable, organized, and motivated individual to join our e-commerce customer service team in an office environment. This is a temp-to-hire opportunity, and our goal is to find someone who is dependable, wants a long-term position, and is interested in learning and growing with the company.
The position involves assisting customers with online orders, returns, refunds, shipping concerns, and general questions while working across multiple computer systems and online marketplaces. Key Responsibilities
- Respond to customer questions and order-related concerns
- Assist with returns, refunds, cancellations, and shipping issues
- Navigate multiple online systems and marketplaces
- Maintain accurate notes and records
- Follow established procedures and marketplace policies
- Coordinate with other departments when needed
- Complete general administrative and customer service tasks
- Previous administrative or office experience
- Customer service experience is preferred but not required
- Comfortable working on a computer and learning new software
- Strong written communication and basic typing skills
- Reliable, punctual, and organized
- Good attention to detail and ability to follow procedures
- Able to manage multiple tasks and stay organized
- Willing to learn and ask questions during training
- Able to work independently once trained
- E-commerce or electronics experience is a plus, but not required
Meet Your Recruiter
Jennifer Lyons
Senior Recruiter & Payroll Specialist
Jenni comes to Marquee Staffing with an extensive background in accounting and business administration. She has been a valued member of the Marquee Staffing team since 2015, bringing years of experience, dedication, and a passion for connecting talented individuals with the right career opportunities. Jenni earned her Bachelor’s Degree in Business Management from Oklahoma State University, further strengthening her knowledge and expertise in business and leadership.
Outside of work, Jenni enjoys spending quality time with her family and dogs, as well as working out. She also loves pampering herself and enjoying beauty and self-care routines. Jenni believes in maintaining a healthy balance between a rewarding career, family, and making time for the things that bring her joy.