Director, Quality Improvement
Job Description
- Developing new or enhancing existing quality improvement activities, implementing new or modifying existing quality control and workflow processes, developing standard work and engaging staff in continuous improvement activities, facilitating trainings to health center personnel, monitoring progress towards desired quality goals, and reporting outcomes to stakeholder
- In collaboration with the Chief Medical Officer, provides administrative oversight of assigned clinical performance measures and partners with the clinic team to implement activities to improve outcomes. Responsible for embracing and fostering a culture of excellent customer service in the spirit of the health center’s core values. Supervises the Program Manager.
- Coordinates the implementation of (NCQA) Patient Centered Medical Home (PCMH) recognition program initiatives.
- Coordinates with the Chief Medical Officer to develop, implement and facilitate ongoing quality assurance and peer-review programs.
- Leads process improvement activities to increase the effectiveness and efficiency of health center services.
- Analyzes patient satisfaction data and leads activities designed to improve the patient experience.
- Creates an annual training calendar and coordinates the delivery of ongoing quality improvement and risk management trainings.
Minimum Position Qualifications: List the minimum qualifications required for this position.
- Education: Bachelor’s Degree in Business, Public Health or related field. Master's degree strongly preferred.
- Experience / Training: A minimum of two years of related experience in a health center setting; must demonstrate integrity, sound judgment, leadership skills, and strong interpersonal skills; must be able to approach staff about quality issues with tact and diplomacy. Supervisory experience.
Meet Your Recruiter
Alexis Cabero
Director, Healthcare Division
As Branch Manager, Alexis Cabero oversees recruiting efforts across all divisions while spearheading the Legal and Healthcare divisions. She leads a team of recruiters and drives talent strategies that support a wide range of business needs. Alexis specializes in identifying top-tier professionals in accounting & finance, legal support, medical devices, administrative operations, customer service, engineering, and human resources.
A graduate of the University of California, Irvine with a B.A. in Arts and Digital Media, Alexis began her recruiting career in 2014 staffing assisted living facilities—matching compassionate healthcare professionals with clients who needed dedicated, non-medical personal care. Her experience has since expanded into high-volume recruiting, professional staffing, and niche talent acquisition, placing candidates in roles such as Staff Accountants, AP/AR Specialists, Payroll professionals, Legal Assistants, Paralegals, and other essential positions.
Alexis is passionate about helping individuals recognize and reach their full potential. She takes a consultative, personalized approach with every candidate, using a thorough discovery process to understand their strengths and align them with meaningful opportunities exclusive to Marquee Staffing.