Customer Support Mobile App- German
52 Discovery Irvine, CA 92618 US
Job Description
Irvine, CA based Medical Device company is adding to their team!
Bilingual German Customer Support Agents.
Must reside in California
The position will perform over-the-phone technical support for mobile applications.
Duties & Responsibilities:
- Assist customers with setup and use of mobile applications for iOS and Android.
- Educate customers with the setup and use of their mobile app.
- Provide recommendations for improving the support process.
- Escalate calls to other team members when needed.
- Document each call in a case ticketing system.
- Performs other duties or special projects as assigned.
Minimum Qualifications:
Fluency in German
- Customer friendly attitude and excellent customer services skills.
- Technical aptitude to learn and follow instructions.
- Strong working knowledge of Apple iOS and Android.
- Excellent problem-solving ability.
- Strong attention to detail.
- Ability to research solutions and work independently on tasks.
- Home Wi-Fi required
Preferred Qualifications:
Strong written and verbal communication skills in English / French.
Demonstrated ability to work in teams and individually with minimal supervision.
Good documentation skills.
- This role will be 100% remote.
- Operating hours 24/7 - 365 days
- The position is Part-Time, Pick your own schedule
- Require at least 1 graveyard shift and 1 weekend shift
- Laptop and headset provided
Education: High School Diploma or GED - Bachelor’s degree or certificate preferred
Meet Your Recruiter
Nina McCann
On-Site Manager
A native to Orange County, Nina’s staffing career began in 2006 placing quality engineering candidates with distinguished companies as a successful recruiter and client manager. Nina specializes in recruiting for mechanical and electrical engineers in all industries from aerospace, medical device and manufacturing. She understands the engineering programs and importance of matching specific technical skills for position success. Her strong connections within the industry have been vital in her success. Nina’s excitement in placing engineers is due to the direct impact the products have on people’s lives: Everything we touch has been engineered in one form or another. She currently works as an on-site manager at a prominent medical device company.
Outside of work, Nina has been a dedicated volunteer to local nonprofit organizations for the past 15 years. She also enjoys being outdoors, hiking and spending time with her three children.