Customer Service Specialist
Job Description
National Accounts Customer Service Representative – Golf Industry
Location: Carlsbad, California
Pay: $26.90 per hour
Position Type: Long-Term Seasonal Assignment
Overview
A hole-in-one opportunity for a customer service professional with a passion for golf!
We are seeking a professional and detail-oriented National Accounts Customer Service Representative to serve as an ambassador for the organization. This position will create a positive experience for customers, guests, vendors, callers, and employees while supporting national account orders and replenishment activities.
The ideal candidate will have a bachelor’s degree, customer service experience, strong administrative skills, and knowledge of golf equipment and terminology.
Responsibilities
If you have a passion for golf and enjoy delivering excellent customer service, we encourage you to apply for this long-term seasonal opportunity in Carlsbad!
#MS-CBADMIN
Location: Carlsbad, California
Pay: $26.90 per hour
Position Type: Long-Term Seasonal Assignment
Overview
A hole-in-one opportunity for a customer service professional with a passion for golf!
We are seeking a professional and detail-oriented National Accounts Customer Service Representative to serve as an ambassador for the organization. This position will create a positive experience for customers, guests, vendors, callers, and employees while supporting national account orders and replenishment activities.
The ideal candidate will have a bachelor’s degree, customer service experience, strong administrative skills, and knowledge of golf equipment and terminology.
Responsibilities
- Provide professional and courteous assistance to customers, guests, vendors, callers, and employees.
- Create a positive first and lasting impression of the organization, both by phone and in person.
- Accurately enter and process orders for national accounts.
- Manage all aspects of the golf club ordering and replenishment process.
- Complete order entry, SKU setup, and EDI order processing.
- Monitor requested ship dates, product availability, and order status.
- Maintain account pricing and price files.
- Communicate order information, product availability, and shipping updates to customers.
- Research and resolve order discrepancies, pricing issues, and customer concerns.
- Maintain accurate customer and order records.
- Collaborate with internal departments to ensure orders are processed and delivered successfully.
- Provide clerical and administrative support as needed.
- Perform other duties as assigned.
- Bachelor’s degree required
- Knowledge of golf clubs, equipment, and terminology required
- Previous customer service experience required
- Experience with order entry, account management, EDI orders, or sales support preferred
- Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office programs
- Strong written and verbal communication skills
- Excellent organization, time-management, and multitasking abilities
- Strong attention to detail and data-entry accuracy
- Professional and customer-focused attitude
- Ability to work independently and collaboratively in a team environment
If you have a passion for golf and enjoy delivering excellent customer service, we encourage you to apply for this long-term seasonal opportunity in Carlsbad!
#MS-CBADMIN
Meet Your Recruiter
Maribel Rivera
Sr. Recruiter
Maribel came to Marquee Staffing with an extensive background as a Customer Service Professional working for a high-end manufacturer in the sporting goods industry. Maribel joined Marquee Staffing in 2021 as a Talent Coordinator where her primary focus was to assist the recruiting team with onboarding new hires. Maribel quickly outgrew the role and transitioned to a Sr. Recruiter. By 2022 Maribel was one of the top performers in the branch!
In Maribel’s spare time, she enjoys spending time traveling with her husband and her three girls.
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About Carlsbad, CA
Start your next chapter in scenic Carlsbad, California! Known for its stunning beaches, year-round sunshine, and vibrant cultural scene, Carlsbad offers a truly unique backdrop for career growth. Imagine working in this coastal paradise, with attractions like Legoland California Resort, the Flower Fields, and the historic Leo Carrillo Ranch adorning your commute. Enjoy exploring local art galleries, catching a play at the New Village Arts theater, or cheering on the San Diego Legion rugby team at Torero Stadium. With numerous parks, hiking trails, and top-rated golf courses nearby, Carlsbad provides the perfect work-life balance. Let our job listings connect you with exciting opportunities in this dynamic region – where every day feels like a vacation!