Customer Service Representative

Buena Park, CA 90620

Employment Type: Contract Industry: Administrative Support Job Number: 16800 Pay Rate: 21-25

Job Description


The Customer Service Representative is an individual contributor position requiring excellent interpersonal and listening skills. They must have the ability to solve complex problems with a customer service focus and handle multiple challenges simultaneously. They act as the primary liaison between our company and assigned customers ensuring that clear communication and positive relations are maintained. Under minimal supervision, the Customer Service Representative is responsible for all aspects of order management from contract review to delivery follow-up for assigned customers. They act as the ‘voice of the customer’ within the organization and proactively and professionally resolve a wide range of challenges and issues.

 

 

Primary Responsibilities

· Build and maintain strong relationships with customers with excellent listening skills and a commitment to ensuring customer satisfaction through the timely resolution of issues

· Order entry and order management including processing of requirement changes and utilization of customer portals

· Accurately maintain records, files and reports in electronic format including customer specific work instructions. Generate and interpret metrics and reports from ERP system

· Ability to review, interpret, and draft documentation related to terms and conditions, quality clauses, and export compliance requirements to ensure conformity with company guidelines

· Work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ownership/management of Customer Scorecards

· Support quoting and proposal activities and be able to present product offering

· Manage complex assignments requiring independent judgment and analytical skills

· Actively participate in the company's Quality/Business Management System

· Understand and live by the ethics and business conduct policies

· Performs other duties as required

 

 

Basic Qualifications

· A Bachelor’s Degree in a technical or business discipline or equivalent experience

· 2+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization

· Proficient in MS Office applications (Word, Excel, and Outlook)

· Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges

· Proficiency in written and verbal communication skills with strong interpersonal skills

· Ability to prioritize workload and manage multiple customer accounts

· Ability to work independently and exercise sound judgment

· Understanding of U.S. Export requirements (EAR and ITAR)

· Experience with ERP System, Microsoft Access, SQ

The Customer Service Representative is an individual contributor position requiring excellent interpersonal and listening skills. They must have the ability to solve complex problems with a customer service focus and handle multiple challenges simultaneously. They act as the primary liaison between our company and assigned customers ensuring that clear communication and positive relations are maintained. Under minimal supervision, the Customer Service Representative is responsible for all aspects of order management from contract review to delivery follow-up for assigned customers. They act as the ‘voice of the customer’ within the organization and proactively and professionally resolve a wide range of challenges and issues.

 

 

Primary Responsibilities

· Build and maintain strong relationships with customers with excellent listening skills and a commitment to ensuring customer satisfaction through the timely resolution of issues

· Order entry and order management including processing of requirement changes and utilization of customer portals

· Accurately maintain records, files and reports in electronic format including customer specific work instructions. Generate and interpret metrics and reports from ERP system

· Ability to review, interpret, and draft documentation related to terms and conditions, quality clauses, and export compliance requirements to ensure conformity with company guidelines

· Work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ownership/management of Customer Scorecards

· Support quoting and proposal activities and be able to present product offering

· Manage complex assignments requiring independent judgment and analytical skills

· Actively participate in the company's Quality/Business Management System

· Understand and live by the company's ethics and business conduct policies

· Performs other duties as required

 

 

Basic Qualifications

· A Bachelor’s Degree in a technical or business discipline or equivalent experience

· 2+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization

· Proficient in MS Office applications (Word, Excel, and Outlook)

· Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges

· Proficiency in written and verbal communication skills with strong interpersonal skills

· Ability to prioritize workload and manage multiple customer accounts

· Ability to work independently and exercise sound judgment

· Understanding of U.S. Export requirements (EAR and ITAR)

· Experience with ERP System, Microsoft Access, SQ

Meet Your Recruiter

Elizabeth Heber
Recruiter

As a Recruiter for Marquee Staffing, Elizabeth works on placing Accounting & Finance, IT, Engineering, Administrative & Clerical, Manufacturing & Production, and Healthcare roles. Prior to joining our team, Elizabeth graduated from California State University with a degree in Psychology, and was in sales and the insurance industry for over 8 years. Elizabeth assisted companies with benefits packages to offer their employees' health and life insurance, and was also a Medicare Specialist. Elizabeth later moved into a commercial specialist role assisting businesses with their general liability, commercial auto and workman’s compensation policies. Her passion for improving people’s lives led her to Marquee Staffing where she gets to change lives every day!

 

Outside of work, Elizabeth enjoys spending time with her golden doodle Roofles by going to the dog park, running on the beach, and getting puppaccinos! She is also a Muay Thai & MMA amateur.

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