Customer Service Representative, Remote (Spanish Bilingual)
Job Description
Our healthcare company is seeking Spanish Bilingual individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
100% Remote, but need to be able to commute to Hollywood, CA for monthly one-day training sessions.
Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 9:00AM-5:30PM, Subject to change start time between 7AM-9AM
Job Overview
- Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
- Screen, transfer, resolve and dispose of calls expeditiously.
- Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
- Review, process, schedule and authorize orders
- Ensure timely documentation of all updates and communication is documented within internal system
- Provide eligibility status and benefit information for participants
- Address participant and provider inquiries
- Escalate concerns as needed
- High School Diploma or GED Required
- 1 year experience in a Service/Support call center environment
- Fluency in Spanish highly preferred.
- Customer Service in a healthcare setting is a plus
- Must be computer savvy - we will train on CRM systems
- Must have reliable high-speed internet connection at home.
Meet Your Recruiter
Kierra Cormier
Recruiter, Marquee Healthcare Division
Kierra graduated with a master’s degree in Industrial and Organizational Psychology from the Chicago School of Professional Psychology. Prior to joining Marquee Staffing, Kierra excelled as a recruiter in the HVAC and Tech industries, where her talent acquisition strategies were rooted in a deep understanding of candidate behaviors and organizational fit.
At Marquee Staffing, Kierra specializes in healthcare staffing, connecting skilled professionals with roles in FQHCs, MSOs, Clinical Labs, and Private Practices. Her in-depth knowledge of the healthcare industry enables her to identify top talent for various positions, ensuring alignment with client needs and organizational goals.
Kierra is dedicated to delivering exceptional recruitment experiences, fostering positive outcomes for both candidates and clients. Her customer-focused approach drives her passion for creating meaningful connections and ensuring seamless placements.
Outside of work, Kierra enjoys traveling with friends and family, attending concerts and music festivals, and learning Korean. With over 19 years of soccer experience, she remains an avid player and enthusiast, often attending local matches.