Customer Service Representative, Bookkeeper
3002 Dow Avenue , Suite 118 Tustin, CA 92780 US
Job Description
Our client is a recognized leader in the industry of recyclable materials across the globe. They are seeking a dynamic and self-sufficient Customer Service Representative/Bookkeeper to join its growing team! If you would like to be part of an organization that is innovative and forward thinking in their approach, then this role is a good fit for you!
Compensation: $20 - $22/hour based on experience
The customer service representative will serve clients by resolving service problems and providing service information. The position will report directly to the CSR manager.
Duties and responsibilities will include:
- Resolve service problems by clarifying customer’s complaints, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and follow up to ensure resolution. Must uphold quality assurance standards on every call.
- Maintain customer records by updating account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare custom international shipment documents & standard commercial invoices
- High school diploma, general education degree or equivalent
- Minimum of 1 year relevant experience
- Knowledge of Accounts Receivable or Accounts Payable is a plus
- Strong data entry skills
- Must demonstrate strong multi-tasking abilities
- Strong critical thinking and intercommunication skills.
- Customer Service, Problem Solving, Documentation Skills, Phone skills, Conflict Resolution and proficient computer skills.
- Proficient with MS Office - Excel
Our client is a recognized leader in the industry of recyclable materials across the globe. They are seeking a dynamic and self-sufficient Customer Service Representative/Bookkeeper to join its growing team! If you would like to be part of an organization that is innovative and forward thinking in their approach, then this role is a good fit for you!
Compensation: $20 - $22/hour based on experience
The customer service representative will serve clients by resolving service problems and providing service information. The position will report directly to the CSR manager.
Duties and responsibilities will include:
- Resolve service problems by clarifying customer’s complaints, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and follow up to ensure resolution. Must uphold quality assurance standards on every call.
- Maintain customer records by updating account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare custom international shipment documents & standard commercial invoices
- High school diploma, general education degree or equivalent
- Minimum of 1 year relevant experience
- Knowledge of Accounts Receivable or Accounts Payable is a plus
- Strong data entry skills
- Must demonstrate strong multi-tasking abilities
- Strong critical thinking and intercommunication skills.
- Customer Service, Problem Solving, Documentation Skills, Phone skills, Conflict Resolution and proficient computer skills.
- Proficient with MS Office - Excel
Meet Your Recruiter
Jennifer Zamora
Recruiter
As a Recruiter, Jennifer works on placing Administrative and Customer Service positions. Jennifer graduated from San Jose State University with a Bachelor of Arts in Psychology. Prior to working with Marquee Staffing, Jennifer worked in the education field for eight years. She worked with and taught elementary school students. Jennifer decided to pivot into recruiting because she is passionate about helping others find their next role or career move.
Outside of work, Jennifer enjoys exploring the outdoors with her dog, cooking new recipes, and going to Disneyland with her family.