Part Time Customer Service Representative, Remote (Bilingual Spanish)
1220 East 4th Street Long Beach, CA 90802 US
Job Description
Our healthcare company is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls within the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed. Candidates must be bilingual in Spanish.
100% Remote, but need to be able to commute to Hollywood as needed for team training.
Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Monday to Wednesday 8AM-12PM
Training: Must be available to work a full time schedule for training purposes 7:30AM-4PM ( from August 11 to September 5)
Job Overview
- Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
- Screen, transfer, resolve and dispose of calls expeditiously.
- Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
- Review, process, schedule and authorize orders
- Ensure timely documentation of all updates and communication is documented within internal system
- Provide eligibility status and benefit information for participants
- Address participant and provider inquiries
- Escalate concerns as needed
- High School Diploma or GED Required
- 1 year experience in a Service/Support call center environment
- Fluency in Spanish is required
- Customer Service in a healthcare setting is a plus
- Must be computer savvy - we will train on CRM systems
- Must have reliable high-speed internet connection at home.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.