Customer Service Representative
20091 Ellipse Lake Forest, CA 92610 US
Job Description
$19 - $25/hr
8:00am - 5:00pm
Monday - Friday
Education / Certification / Experience required:
- 1+ years of experience in customer service and order entry
- SAP experience preferred
- Level and compensation depend on location, experience, education and skills
POSITION PURPOSE
The Customer Service Representative provides excellent customer service, processes customers’ consumable purchase orders accurately and on time, and maintains strong professional relationships. Assists customers with new orders, advises on the status of orders in process, furnishes information on new products and processes returns.
ESSENTIAL FUNCTIONS AND MAIN DUTIES
- Complete accurate entry of customer orders
- Effectively perform miscellaneous customer service and clerical functions
- Establish and maintain professional working relations with customers
- Provide superior customer service by resolving questions, requests, and problems promptly and courteously
- Keep customers informed of Company policies, procedures, and status of their orders and accounts
- Assist and support company personnel as needed
- Keep management informed of area activities and of any significant problems
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Required:
- Excellent communications and public relations skills
- Display attention to detail
- Display strong project management skills
- Good interpersonal and public relations skills
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
WORKING CONDITIONS
SCHEDULE: The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company’s discretion.
PHYSICAL: Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 20 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, and color vision. More specific details may be provided as needed or requested.
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Meet Your Recruiter
Kyle Webb
Recruiter
Since joining Marquee Staffing in 2022, Kyle has played an integral role in supporting recruitment efforts across a diverse range of industries, including accounting, finance, procurement, manufacturing, design, and IT. He is passionate about connecting the right talent with the right opportunities and is skilled in understanding both client expectations and candidate goals.
Kyle takes a thoughtful, people-first approach—carefully assessing each applicant’s skill set and career aspirations to ensure the best possible fit. He prides himself on helping candidates take the next step in their career journey while meeting the evolving needs of Marquee’s clients.
Before launching his career in recruiting, Kyle spent six years in the service industry as a barista and waiter, where he developed his strong communication and interpersonal skills. He holds a Bachelor's degree in Psychology from California State University, Long Beach.
Outside of work, Kyle enjoys playing card games and building model kits.