Customer Support Mobile App- German
Job Description
Irvine, CA based Medical Device company is adding to their team!
$18 - $20/hr
9:00pm - 2:00am, Must be available 4-5 days/week.
Bilingual German Customer Support Agents.
Must reside in California.
The position will perform over-the-phone technical support for mobile applications.
Duties & Responsibilities:
- Assist customers with setup and use of mobile applications for iOS and Android.
- Educate customers with the setup and use of their mobile app.
- Provide recommendations for improving the support process.
- Escalate calls to other team members when needed.
- Document each call in a case ticketing system.
- Performs other duties or special projects as assigned.
Minimum Qualifications:
Fluency in German
- Customer friendly attitude and excellent customer services skills.
- Technical aptitude to learn and follow instructions.
- Strong working knowledge of Apple iOS and Android.
- Excellent problem-solving ability.
- Strong attention to detail.
- Ability to research solutions and work independently on tasks.
- Home Wi-Fi required
Preferred Qualifications:
Strong written and verbal communication skills in English / French.
Demonstrated ability to work in teams and individually with minimal supervision.
Good documentation skills.
- This role will be 100% remote.
- Operating hours 24/7 - 365 days
- The position is Part-Time, Pick your own schedule
- Laptop and headset provided
Education: High School Diploma or GED - Bachelor’s degree or certificate preferred
Meet Your Recruiter
Kyle Webb
Recruiter
Since joining Marquee Staffing in 2022, Kyle has played an integral role in supporting recruitment efforts across a diverse range of industries, including accounting, finance, procurement, manufacturing, design, and IT. He is passionate about connecting the right talent with the right opportunities and is skilled in understanding both client expectations and candidate goals.
Kyle takes a thoughtful, people-first approach—carefully assessing each applicant’s skill set and career aspirations to ensure the best possible fit. He prides himself on helping candidates take the next step in their career journey while meeting the evolving needs of Marquee’s clients.
Before launching his career in recruiting, Kyle spent six years in the service industry as a barista and waiter, where he developed his strong communication and interpersonal skills. He holds a Bachelor's degree in Psychology from California State University, Long Beach.
Outside of work, Kyle enjoys playing card games and building model kits.