Customer Care Represenative
9600 Research Dr Irvine, CA 92618 US
Job Description
Temp to Hire
$23/hr
DUTIES AND RESPONSIBILITIES:
The following duties reflect management’s definition of essential functions for this job but do not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Answer, screen, place, and direct calls on a multi-line phone system in a courteous and professional manner; take messages and/or forward telephone calls to appropriate employees and voice mail.
- Direct customers to place orders online or take customer orders via phone or email, create a new account, process orders, and enter them into the accounting system (SAGE100).
- Online orders would be automatically synced with SAGE 100. The person in this position will just need to print and verify orders before sending it to the supply chain team.
- Manage customer database through the Salesforce CRM system
- Set up new customer accounts, create customer Opportunities, create customer New Task activity, schedule, and maintain customer account information.
- Contact all new customers that made their first purchase and provide them with a “Welcome” email along with marketing and sales materials.
- Process orders from wholesale website via Shopify.
- Analyze key accounts and perform maintenance calls to ensure they are not just satisfied with their product purchases, but also to try other products offered
- Periodically, review customer accounts (by using sales database “IRM/AFS G2”) that have gone dormant for more than six (6) months and try to bring them back with special pricing or promotions.
- Be an expert in company products and assist customers with their inquiries, questions, and concerns.
- Build, develop, and maintain customer relationships.
- Contact prospects and convert them to customers.
- Cross-train to process distributor orders.
- Process and follow up on customer product samples.
- Prepare and forward outgoing mail and packages.
- Compose and type routine correspondence as required.
- Organize and maintain file system, files correspondence, and other records.
- Demonstrate a high level of professionalism in dealing with confidential and sensitive issues.
- Perform other duties as assigned by the manager.
QUALIFICATIONS:
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- Associate’s degree (A.A.), two to four years related experience, or equivalent combination of education and experience.
- Coffee industry experience is a plus.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office, Sage100, Salesforce, Shopify, etc.
- Strong interpersonal skills.
- Punctual.
- Professional and comfortable on the phone.
- Ability to understand and follow written and verbal instructions.
- Ability to deal effectively with a diversity of individuals at all organizational levels.
- Commitment to excellence and high standards.
- Strong organizational skills; able to manage priorities and workflow.
- Keystrokes a minimum of 50 wpm.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Professional appearance and demeanor.
- Ability to perform diversified clerical functions and basic accounting procedures.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
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- Sit for prolonged periods.
- Perform some repetitive motion activities.
- Coordinate multiple tasks simultaneously.
Meet Your Recruiter
Kyle Webb
Recruiter
As a Recruiter, Kyle works on placing candidates in positions in Assembly and Warehouse fields. Prior to joining the Marquee Staffing team, Kyle worked as a barista and waiter for 6 years. He recently graduated with a Bachelor’s degree in Psychology from the California State University, Long Beach. Kyle strives in his work to place individuals in positions that would be the best fit for both the client and candidate. Outside of work, Kyle enjoys spending time with his family and friends.