Remote Customer Service Representative - Scheduling
Job Description
Full service healthcare organization is seeking compassionate individuals to join their remote customer care team. The Customer Service Representative will be focused on outbound calls within a remote call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.
100% Remote, but need to be able to commute to Hollywood, CA for monthly one-day training sessions as needed
Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Monday to Friday Day time shift
8AM-4:30PM + Over Time
Job Overview
- Handles high volume outbound calls to patients to provide updates on upcoming clinic appointments.
- Screen, transfer, resolve and dispose of calls expeditiously.
- Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
- Review, process, schedule and authorize orders
- Ensure timely documentation of all updates and communication is documented within internal system
- Provide eligibility status and benefit information for participants
- Address participant and provider inquiries
- Escalate concerns as needed
- High School Diploma or GED Required
- 1 year experience in a Service/Support call center environment
- Must be able to speak, read, and write fluently in English and Spanish
- Customer Service in a healthcare setting is a plus
- Must be computer savvy – training will be provided for CRM system
- Must have dedicated work space at home with high-speed internet connection.
- Upon hire, candidates must be open to completing a background screening, pre-employment health assessment, and TB Test prior to start date.
Meet Your Recruiter
Alexis Cabero
Director, Healthcare Division
As Branch Manager, Alexis Cabero oversees recruiting efforts across all divisions while spearheading the Legal and Healthcare divisions. She leads a team of recruiters and drives talent strategies that support a wide range of business needs. Alexis specializes in identifying top-tier professionals in accounting & finance, legal support, medical devices, administrative operations, customer service, engineering, and human resources.
A graduate of the University of California, Irvine with a B.A. in Arts and Digital Media, Alexis began her recruiting career in 2014 staffing assisted living facilities—matching compassionate healthcare professionals with clients who needed dedicated, non-medical personal care. Her experience has since expanded into high-volume recruiting, professional staffing, and niche talent acquisition, placing candidates in roles such as Staff Accountants, AP/AR Specialists, Payroll professionals, Legal Assistants, Paralegals, and other essential positions.
Alexis is passionate about helping individuals recognize and reach their full potential. She takes a consultative, personalized approach with every candidate, using a thorough discovery process to understand their strengths and align them with meaningful opportunities exclusive to Marquee Staffing.