Contracts Administrator
4141 N. Pam Street Fullerton, CA 92835 US
Job Description
The Contracts Administrator plays a key role in representing the company during the administration of customer contracts. This role is responsible for processing orders and requests from original equipment manufacturers (OEMs) while ensuring the delivery of high-quality customer service.
Essential Functions:
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Contract Review & Collaboration:
Collaborate with Director of Sales, Business Unit Managers, and teams from Sales, Manufacturing, Quality, and Engineering to review and administer contracts for both sustaining and new products.
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Customer Point-of-Contact:
Serve as the primary point-of-contact for assigned customers. Manage order review and entry, handling customer requests and updates, while delivering exceptional service to both domestic and international OEM and Tier 1 customers.
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RFQ & RFP Management:
Review Requests for Quotes (RFQs) and Requests for Proposals (RFPs). Provide price and delivery information according to departmental policies, and assist in preparing, coordinating, and submitting commercial proposals.
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Contract Performance Monitoring:
Track and monitor the performance of long-term contracts and agreements. Summarize contractual obligations and performance for internal stakeholders. Ensure customer compliance with contract terms and collaborate with product line teams to fulfill obligations.
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Customer Portal & Metrics Monitoring:
Stay updated on customer portals and ensure accurate performance metrics by coordinating with internal team members and customer contacts.
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Interdepartmental Coordination:
Interface with Production Control, Purchasing, Quality, and Shipping/Receiving to expedite orders (when required) and ensure on-time product delivery.
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Customer Communication:
Maintain regular correspondence with customers on contract administration, order receipt, pricing, shipping details, and clarifications of requirements. Perform routine customer follow-up and coordination.
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Billing & Credit Resolution:
Partner with the Accounting team to resolve any credit or billing issues related to customer accounts.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.