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Marquee Staffing
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Clinician Support Agent
Location: Deerfield, IL (Hybrid)
Shifts: Days, Evenings, or Nights
We are seeking a dedicated Clinician Support Agent to join our dynamic team. This role offers the opportunity to thrive in a fast-paced, collaborative environment, where innovation enhances healthcare quality and improves patient experiences. If you are passionate about making a difference, we invite you to join our team today!
Responsibilities:
As a Clinician Support Liaison, you will serve as the primary point of contact for accounts and patients, handling the following responsibilities:
Ideal candidates will have the following:
Emily Munoz
Clinician Support Agent
Job Description
Clinician Support Agent
Location: Deerfield, IL (Hybrid)
Shifts: Days, Evenings, or Nights
We are seeking a dedicated Clinician Support Agent to join our dynamic team. This role offers the opportunity to thrive in a fast-paced, collaborative environment, where innovation enhances healthcare quality and improves patient experiences. If you are passionate about making a difference, we invite you to join our team today!
Responsibilities:
As a Clinician Support Liaison, you will serve as the primary point of contact for accounts and patients, handling the following responsibilities:
- Communicate effectively via phone, email, case management systems, and reporting platforms between cardiac technicians and external cardiac accounts, including hospitals, clinicians, and patients.
- Follow physician notification protocols to communicate ECG abnormalities and alert physicians or clinical personnel as needed.
- Conduct account follow-ups to obtain additional clinical information, such as pacemaker settings and cardiac clinician contact details.
- Utilize case management ticketing systems to respond, take action, and update case statuses.
- Verify process notification criteria and ensure reports are complete and accurate.
- Collaborate with internal teams (e.g., cardiac technicians) and external partners (e.g., hospitals and clinicians).
- Meet or exceed defined performance metrics related to productivity and case quality.
- Adhere to HIPAA guidelines and best practices for clinical operations.
- Maintain compliance with job-specific proficiency requirements.
- Perform other related duties as assigned.
Ideal candidates will have the following:
- An associate degree and at least one year of customer service experience in a call center OR a high school diploma with a minimum of two years of call center experience, preferably in the medical field.
- Ability to work at least two days a week in-office at the Deerfield, IL location (subject to business needs).
- Availability to work alternating weekends and shifts as required.
- Prior experience in a healthcare setting, preferably with EKG interpretation.
- Strong understanding of medical terminology.
- Technical proficiency with CRM systems and Microsoft Office, including Outlook, Teams, and Word.
- Excellent verbal and written communication skills.
- Ability to adapt and thrive in a fast-paced, evolving work environment.
- Customer-focused mindset with professionalism in handling phone, email, and online interactions.
- Strong problem-solving skills, independent thinking, and sound judgment.
- Highly motivated, with a strong work ethic and a commitment to delivering high-quality reports to clients and patients.
- A positive attitude and team-oriented mindset.
Meet Your Recruiter
Emily Munoz
Senior Recruiter
Emily joined Marquee in 2021 and quickly rose to the role of Senior Recruiter and Account Manager. She specializes in placing qualified candidates across a range of industries, including healthcare, medical devices, engineering, and aerospace. With a degree in Hospitality Management from California State Polytechnic University, Pomona, Emily brings over a decade of experience managing coffee shops, which honed her customer service and people skills. She now uses that background to connect candidates with the right opportunities and ensure the best fit for her clients.
When she’s not working, Emily enjoys cooking, baking, and spending quality time with her two sons.
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About Deerfield, IL
Ready to take your career to new heights? Explore exciting job opportunities in and around Deerfield, Illinois! Nestled in the charming suburbs of Lake County, this vibrant area offers a perfect blend of urban amenities and small-town charm. With easy access to stunning Lake Michigan, renowned art galleries like the Illinois Holocaust Museum, and nearby entertainment options like Ravinia Festival and the Chicago Botanic Garden, Deerfield promises a rich tapestry of culture and growth. Join a community where career potential meets a high quality of life. Browse our job listings today and discover your next career adventure in Deerfield, Illinois!