Cafe Lead
52 Discovery Irvine, CA 92618 US
Job Description
Duties & Responsibilities:
- Consistently provide quality beverages and food through selection and variety of products, quality control and seasonality.
- Type and communicate the menus for breakfast, lunch, dinner and brunch.
- Review daily checklist tasks. Supervise and delegate to the staff to ensure daily tasks are completed and ready for service.
- Update the POSI register software and café website with weekly menus.
- Manage weekly inventory of coffee, milks, snacks, beverages and supplies. Place orders as needed.
- Train new team members by positively reinforcing standards and performance; give respectful and encouraging coaching as needed. Provide maintenance training to existing staff as needed.
- Manage employee relation issues and concerns promptly and professionally.
- Assist the Café Manager with staff scheduling.
- Plan and prepare for daily caterings and liaison with the kitchen staff.
- Plan and prepare for daily lunch orders to offsite buildings.
- Supervise the inventory needed for the Avanti market areas at the offsite buildings.
- Review daily sales reports and provide to Accounting as requested.
- Demonstrate in-depth knowledge of all food and beverage products sold and their ingredients.
- Highlight and market café items and recommend pairings to customers based on purchases.
- Act with integrity, honesty and knowledge always.
- Maintain a calm demeanor during high volume periods or atypical events.
- Monitor guest traffic to ensure transactions are always processed in a timely manner.
- Communicate with guests using clear and enthusiastic words, tone and body language. Make guests feel welcome and appreciated.
- Resolve any guest concerns.
- Anticipate and respond to guest’s questions and needs.
- Follow all policies and procedures to ensure the safety and security of all.
- Maintain a clean and organized workplace at all times.
- Follow health, safety, and sanitation guidelines for all products.
- Maintain regular and punctual attendance.
- Other duties as assigned.
Minimum & Preferred Qualifications and Experience:
Minimum Qualifications:
- Computer skills relevant to typing menus, product signs and Power Point presentations.
- A consistent positive customer focus
- Ability to lead a team to desired goals
- Strong clear communication
- Thorough and dependable
- Great organizational skills
- Enthusiasm for service
- Ability to manage stress and composure
- Ability to multi-task
- Resilience
- Effective time management
- Valid Food Handler’s card or Serv Safe certification required
- Experience: At least two years Supervisory or Management experience
Preferred Qualifications:
N/A
Education:
Education: High school diploma or GED. Physical requirements/Work Environment
This position primarily operates behind the café counter in close proximity to co-workers.
- The noise level in the café can be loud.
- Requires long hours of constant standing, walking, continuous reaching, bending, lifting, carrying, stooping, and wiping.
- Must be able to lift and / or move objects up to 30 pounds.
- Ability to manipulate fingers, hands, and arms to scoop, tamp, cut, measure, pour, serve, carry and wipe.
- The physical demands of the job described herein are considered essential functions and employees must be able to successfully perform these tasks for extended periods.
- Reasonable accommodations may be made.
Meet Your Recruiter
Nina McCann
On-Site Manager
A native to Orange County, Nina’s staffing career began in 2006 placing quality engineering candidates with distinguished companies as a successful recruiter and client manager. Nina specializes in recruiting for mechanical and electrical engineers in all industries from aerospace, medical device and manufacturing. She understands the engineering programs and importance of matching specific technical skills for position success. Her strong connections within the industry have been vital in her success. Nina’s excitement in placing engineers is due to the direct impact the products have on people’s lives: Everything we touch has been engineered in one form or another. She currently works as an on-site manager at a prominent medical device company.
Outside of work, Nina has been a dedicated volunteer to local nonprofit organizations for the past 15 years. She also enjoys being outdoors, hiking and spending time with her three children.