Associate Complaint Management Specialist

Irvine, CA 92618

Employment Type: Contract to Hire Industry: Medical Device Job Number: 18422 Pay Rate: $20/hr - $25/hr BOE

Job Description

The Associate Compliant Management Specialist is responsible for supporting the required event reporting and investigation of all medical device complaint-related procedures.

Swing Shift:
8:30am - 4:30pm
9:00am - 5:30pm

Pay Rate: 

Job Description: 
  • Records and evaluates complaint submissions
  • Communicates with territory managers and clinical specialists to acquire relevant complaint information 
  • Coordinates with internal departments (Customer Service, Regulatory Affairs, Quality Assurance, Medical Affairs, Manufacturing and R&D) to incorporate vital input into complaints reports 
  • Records and provides regulatory reportability decisions on complaints 
  • Ensures timely processing of complaints 
  • Generates and submits medical device event reports to appropriate authorities and government agencies as required by applicable laws and regulations
  • Responds to inquiries regarding medical device report submission associated with device malfunction or serious injury 
  • Involved in activities to prepare for audits and inspections 
  • Receives returned goods and decontaminates if necessary 
  • Reviews and prepares complaint files for closure 
  • Participates in inter-departmental cross-functional projects 

Position Qualifications: 
  • Knowledge of medical terms associated with sacral neuromodulation procedure and Medical Device Reporting regulations 
  • Exceptional organizational skills and attention to detail 
  • Able to perform job function with minimal supervision and work independently 
  • Display flexibility and a positive outlook in handling new processes, technology and general change 

Minimum Education: 
  • Bachelor's degree or higher preferred 


Meet Your Recruiter

Emily Munoz
Senior Recruiter

As Senior Recruiter, Emily works on finding qualified candidates for medical device and aerospace industry as well supporting our clients as account manager.  Emily focuses on finding the right people for her clients and the right fit for her candidates.  Emily graduated from California State Polytechnic University, Pomona with a degree in Hospitality Management, Prior to working as a recruiter, Emily worked managing coffee shops for over 10 years.  Emily uses her customer service skills and background to help people find their ideal work environment. 

During her off time, Emily enjoys cooking, baking and spending time with her husband, two sons and her dog Rosie.


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