Administrative Assistant
17340 Gale Ave City of Industry, CA 91748 US
Job Description
$20 - $23/hr Based on Experience
Position Overview:
The Administrative Assistant, preferably with a Call Center Agent background, plays a pivotal role in ensuring the smooth operation of administrative tasks. Leveraging experience in customer service and call center environments, he/she will provide valuable support to the administrative team and assist in maintaining efficient office procedures.
MAIN DUTIES/RESPONSIBILITIES:
- Administrative Support: Provide comprehensive administrative support to various departments within the organization, including but not limited to filing, data entry, document preparation, and scheduling appointments;
- Communication Handling: Utilize excellent communication skills acquired to manage incoming calls, emails, and inquiries in a professional and efficient manner.
- Serve as a point of contact for internal and external stakeholders, ensuring prompt and accurate responses;
- Customer Service: Apply customer service expertise to address inquiries, resolve issues, and provide support to clients, customers, and colleagues.
- Maintain a high level of professionalism and courtesy in all interactions, reflecting positively on the organization's reputation;
- Data Management: Assist in the company and maintenance of databases, spreadsheets, and other documentation essential for efficient business operations.
- Ensure accuracy and completeness of data entries and records;
- Office Coordination: Coordinate office activities and operations to ensure efficiency and compliance with company policies and procedures.
- Assist in the coordination of meetings, events, and travel arrangements as needed
- Documentation and Reporting: Prepare and maintain various reports, documents, and presentations as required by management.
- Compile data, possibly analyze trends if necessary, and generate insights to support decision-making processes;
- Problem Solving: Utilize problem-solving skills developed to address challenges and find effective solutions in a timely manner.
- Collaborate with team members to troubleshoot issues and improve operational efficiency;
- Ad Hoc Support: Provide ad hoc support to other departments and team members as needed, demonstrating flexibility and willingness to contribute to company goals.
Qualifications & Skills:
- - Preferably with previous experience working as a Call Center Agent, with a strong understanding of customer service principles and communication techniques;
- Proven experience in administrative support roles, with proficiency in office management software and tools;
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders;
- Strong organizational and time-management skills with the ability to prioritize tasks and manage multiple responsibilities effectively;
- Detail-oriented with a focus on accuracy and precision in all aspects of work;
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with database management systems;
- Ability to work independently with minimal supervision and as part of a collaborative team environment;
- High school diploma or equivalent required; additional education or certifications in administration or related fields are a plus.
Meet Your Recruiter
Kyle Webb
Recruiter
As a Recruiter, Kyle works on placing candidates in positions in Assembly and Warehouse fields. Prior to joining the Marquee Staffing team, Kyle worked as a barista and waiter for 6 years. He recently graduated with a Bachelor’s degree in Psychology from the California State University, Long Beach. Kyle strives in his work to place individuals in positions that would be the best fit for both the client and candidate. Outside of work, Kyle enjoys spending time with his family and friends.