Customer Service Representative
3040 Saturn St, Suite 202, Brea, CA 92821 US
Job Description
- Develop a thorough understanding of electric bike models and features to assist customers effectively.
- Offer prompt and courteous support via phone and email, addressing inquiries, order status, technical issues, and product information.
- Provide technical support for customers with issues, working with the technical team to resolve complex problems.
- Handle orders, returns, and exchanges accurately for a smooth purchasing experience.
- Assist with warranty claims, ensuring proper documentation and quick resolution.
- Maintain clear and professional communication, keeping customers informed about their inquiries and orders.
- Investigate and resolve complaints and concerns, providing satisfactory solutions.
- Gather and report customer feedback to identify opportunities for improvement.
- Stay updated on industry trends, electric bike technology, and company products to provide accurate information.
- High school diploma or equivalent (some college preferred).
- Strong communication and interpersonal skills.
- Basic understanding of electric bike technology.
- Excellent problem-solving abilities.
- Customer-focused with a commitment to outstanding service.
- Professional handling of customer inquiries and concerns.
- Basic computer skills for order processing and data entry.
- Willingness to learn and adapt to new products and customer needs.
- Previous customer service experience required.
- Passionate about the work, the product, and the mission of the company.
- Adaptable to change, able to work in ambiguity, and committed to helping the company improve.
- Embrace challenges, learn from experiences, and continue striving for success.
- Identify problems and find solutions, continuously improving and speaking up about what works and what doesn't.
- Use data to guide decision-making, recommendations, and priorities.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero focuses on identifying talent for a variety of industries including medical devices, administrative support, customer service, engineering, and human resources. Graduating from The University of California, Irvine with a B.A. in Arts and Digital Media, Alexis’ recruiting career began in 2014 while staffing for assisted living facilities, where she matched passionate healthcare professionals to provide personal non-medical care for home care clients. Alexis is passionate about helping others recognize their potential, and does so by using a thorough discovery process with her candidates to better understand what areas they excel in and providing opportunities exclusive to Marquee Staffing.
While out of office, Alexis enjoys spending her free time with family and her six dogs.