Patient Services Representative
30300 Camino Capistrano San Juan Capistrano, CA 92675 US
Job Description
Job Description: Patient Service Representative
We are currently seeking compassionate and friendly Patient Service Representative to join our team. The ideal candidate will provide excellent customer service to patients, visitors, and staff both in person and over the phone. As a Patient Service Representative, you will be the first point of contact for patients, responsible for scheduling appointments, answering inquiries, and ensuring a smooth and efficient registration process.
Responsibilities:
- Greet patients and visitors with a warm and welcoming demeanor.
- Answer phone calls and assist callers with scheduling appointments, inquiries, and general information.
- Register patients by accurately collecting and verifying demographic and insurance information.
- Schedule appointments and coordinate with healthcare providers to ensure efficient patient flow.
- Verify insurance coverage and obtain necessary authorizations and referrals.
- Collect co-payments and payments for services rendered.
- Maintain patient records and ensure the confidentiality of sensitive information.
- Assist with administrative tasks such as filing, data entry, and inventory management.
Requirements:
- High school diploma or equivalent required; additional education or certification in healthcare administration is a plus.
- Previous experience in a customer service or healthcare setting preferred.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong organizational skills with the ability to multitask and prioritize tasks effectively.
- Proficiency in using computer systems and electronic health records (EHR) software.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Compassionate and empathetic attitude towards patients and their families.
- Bilingual fluency in English and Spanish is highly desirable.
Meet Your Recruiter
Alexis Cabero
Branch Manager
As Branch Manager, Alexis Cabero oversees recruiting efforts across all divisions while spearheading the Legal and Healthcare divisions. She leads a team of recruiters and drives talent strategies that support a wide range of business needs. Alexis specializes in identifying top-tier professionals in accounting & finance, legal support, medical devices, administrative operations, customer service, engineering, and human resources.
A graduate of the University of California, Irvine with a B.A. in Arts and Digital Media, Alexis began her recruiting career in 2014 staffing assisted living facilities—matching compassionate healthcare professionals with clients who needed dedicated, non-medical personal care. Her experience has since expanded into high-volume recruiting, professional staffing, and niche talent acquisition, placing candidates in roles such as Staff Accountants, AP/AR Specialists, Payroll professionals, Legal Assistants, Paralegals, and other essential positions.
Alexis is passionate about helping individuals recognize and reach their full potential. She takes a consultative, personalized approach with every candidate, using a thorough discovery process to understand their strengths and align them with meaningful opportunities exclusive to Marquee Staffing.