Loan Servicing Coordinator
400 Venture Suite 500 , # 210 Irvine, CA 92618 US
Job Description
The Loan Operations Specialist is responsible for supporting the day-to-day functions of the loan servicing department. This role ensures accurate loan processing, recordkeeping, and compliance with internal and regulatory requirements.
Key responsibilities include:
-
Review and complete daily loan system reports to confirm accurate payment postings, address exceptions, and verify loan data integrity.
-
Monitor and update tickler reports to track collateral insurance and other critical items, including the receipt of collateral documentation.
-
Accurately board new loans onto the loan system, ensuring all relevant fields (ticklers, flex date fields, addenda, etc.) are correctly populated.
-
Disburse loan proceeds and applicable fees in accordance with the Disbursement Authorization.
-
Prepare loan modification documentation using Laser Pro, as assigned by the Supervisor.
-
Secure collateral and related documentation in safekeeping files and maintain organized credit and non-negotiable document files.
-
Process loan payments, draws, and advances—including construction advances—according to established procedures.
-
Handle Participation loan payments and advances, forwarding funds to the appropriate participant per the Participation Certificate.
-
Maintain loan system records, which may include reconciling loan activity, preparing general ledger entries, verifying data input, and correcting errors.
-
Keep credit files current and manage file systems related to document retention and storage.
-
Sort, copy, file, and distribute incoming loan-related mail.
-
Provide accurate loan balance, payoff, and payment information to customers, loan officers, and processors upon request.
-
Process paid loans by issuing customer notifications and releasing collateral.
-
Respond to payoff demands (notifying the Loan Officer upon receipt) and customer inquiries.
-
Research and resolve exceptions identified by loan officers and processors.
-
Respond to credit verification and payoff information requests from third parties.
-
May assist in processing charge-offs and non-accrual loans while maintaining accurate billing and records.
REQUIRED SKILLS AND ABILITIES:
- Computer skills to include use of Microsoft Office products, Laser Pro and other programs as required.
- Strong mathematical ability.
- Strong analytical skills, time management, and organizational skills. Ability to handle detail-oriented transactions.
- Excellent written and verbal communication skills, attention to detail and follow-through.
- Outstanding interpersonal skills, dedication to teamwork, and enjoys working closely with others.
- Ability to interact with coworkers, follow directions and work rules, and accept constructive feedback.
Education/Licenses/Work Experience
- High school diploma or GED equivalent required.
- Three to five years’ experience in banking/lending.
- Experience in a Note Department of a commercial bank, preferred.
Meet Your Recruiter
Kyle Webb
Recruiter
Since joining Marquee Staffing in 2022, Kyle has played an integral role in supporting recruitment efforts across a diverse range of industries, including accounting, finance, procurement, manufacturing, design, and IT. He is passionate about connecting the right talent with the right opportunities and is skilled in understanding both client expectations and candidate goals.
Kyle takes a thoughtful, people-first approach—carefully assessing each applicant’s skill set and career aspirations to ensure the best possible fit. He prides himself on helping candidates take the next step in their career journey while meeting the evolving needs of Marquee’s clients.
Before launching his career in recruiting, Kyle spent six years in the service industry as a barista and waiter, where he developed his strong communication and interpersonal skills. He holds a Bachelor's degree in Psychology from California State University, Long Beach.
Outside of work, Kyle enjoys playing card games and building model kits.